Shipping Policy – Homrivon

At Homrivon, we want every order to reach you smoothly and reliably. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered when you shop with us.

1. Shipping Destinations

Homrivon currently ships to eligible addresses within the United States.

Shipping availability may vary depending on your location. If we are unable to deliver to the address provided at checkout, we will contact you using the email address associated with your order.

2. Order Processing Time

All orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before shipment. Business days are Monday through Friday, excluding public holidays.

Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.

During holidays, promotional events, or periods of high order volume, processing may take longer than usual.

You will receive an order confirmation email after completing your purchase and a separate shipping confirmation once your order has been dispatched.

3. Estimated Delivery Time

Once your order has been shipped, estimated delivery within the United States is 5–10 business days.

Please note that these are estimated timeframes, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

The estimated total delivery timeframe, including processing, is approximately 6–13 business days.

4. Shipping Rates and Charges

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered through a promotion, its eligibility requirements and any applicable conditions will be clearly communicated.

Any shipping discounts or promotional offers are subject to the terms stated at the time of purchase.

5. Order Confirmation

After placing your order, you should receive an order confirmation email containing your purchase details.

Please review your confirmation carefully to ensure that your shipping address and order information are correct.

If you do not receive your confirmation email, please check your spam or junk folder. You may also contact us at support.homrivon@gmail.com for assistance.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number or tracking link, when available.

Please allow some time for tracking information to become active after the carrier receives your package.

You can use the tracking details provided to follow your shipment and check its latest delivery status.

If your tracking information has not updated for several business days, please contact our support team with your order number.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please make sure your address includes all necessary details, such as apartment, suite, or unit numbers.

If you notice an error in your shipping address, contact us as soon as possible at support.homrivon@gmail.com.

We will do our best to make corrections before your order is processed or shipped. However, address changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will try to accommodate your request before the order is processed or shipped.

Once an order has been dispatched, we may no longer be able to cancel it or modify its shipping information.

For orders that have already shipped, please refer to our Refund and Return Policy for information about available options.

9. Shipping Delays

Although we work to process and ship orders within the estimated timeframes, unexpected delays may occasionally occur.

These may include:

• High shipping volumes or carrier backlogs.

• Severe weather conditions or natural events.

• Public holidays and seasonal shopping periods.

• Customs or transportation-related delays, where applicable.

• Incorrect or incomplete shipping information.

• Other circumstances beyond our reasonable control.

If we become aware that your order cannot ship within the originally stated timeframe, we will notify you and provide updated information and the available options.

10. Lost, Missing, or Delayed Packages

If your package appears to be delayed or cannot be located, please contact us so we can help review the shipment.

If tracking shows that your package was delivered but you have not received it, we recommend taking the following steps:

1. Check your front door, mailbox, porch, or designated delivery area.

2. Ask household members or neighbors if they accepted the package.

3. Contact the shipping carrier for additional delivery information.

4. If the package is still missing, email us with your order number and tracking details.

We will review the available information and help determine the appropriate next steps.

11. Damaged or Incorrect Items

We want every order to arrive in good condition.

If your item arrives damaged or you receive an incorrect product, please contact us at support.homrivon@gmail.com.

Include your order number and clear photographs of the item and its packaging, if possible.

Our team will review your inquiry and explain the available resolution according to our Refund and Return Policy.

12. Multiple Shipments

In some cases, items from the same order may be shipped separately depending on fulfillment arrangements.

If this happens, you may receive separate tracking information for each shipment.

Please note that packages from the same order may arrive on different dates.

13. Delivery Confirmation

Once the shipping carrier marks your package as delivered, the delivery status will be reflected in the tracking information.

If you believe the delivery confirmation is incorrect, please contact the carrier and notify our customer support team with your order details.

We will do our best to assist you in reviewing the situation.

14. Holiday and Peak-Season Shipping

During major holidays, seasonal promotions, and periods of increased demand, order processing and delivery may take longer than usual.

If you are purchasing a Homrivon product for a specific occasion, we recommend placing your order in advance.

Delivery dates are estimates unless a guaranteed delivery service is specifically offered at checkout.

15. Contact Us

If you have any questions about your order, shipping status, or delivery information, our support team is here to help.

Email: support.homrivon@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Homrivon. We appreciate your trust and look forward to being part of your everyday moments.

Homrivon™ — Sip Better. Live Better.